Privacy Policy

Kate’s Connections is committed to protecting your personal information and complies with the Australian Privacy Principles (APP) contained in the Privacy Act 1988 and as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

The purpose of this Privacy Policy is to outline how we protect and manage the privacy of our clients, visitors, and users of our services.

This Privacy Policy explains how your information may be collected, used, disclosed, stored, accessed, or otherwise handled by us.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Collection of Information

Kate’s Connections will only collect information from you if it is required for the purpose of providing our services and offerings.

We will collect information by lawful and fair means and not in an unreasonably intrusive way.

We will take all reasonable steps to ensure that you are aware of:

• The identity of Kate’s Connections and how to contact us;

• The fact that you are able to access the information we hold about you;

• The purposes for which the information is collected;

• The type of personal information we collect;

• The consequences (if any) of not providing all or part of the requested information.

We may collect various types of personal information such as your name, address, contact details, and other relevant information necessary to provide you with appropriate services.

Use and Disclosure of Information

We will only use your information for limited purposes, including the purposes for which it was provided (the primary purpose) and other related purposes you would reasonably expect, such as:

• Providing you with information about our services and offerings;

• Managing and delivering our services effectively;

• Processing payments and billing;

• Sharing information with trusted third-party providers where necessary and with your consent;

• For quality assurance and service improvement.

We will not use or disclose personal information for marketing purposes unless you would reasonably expect us to do so or you have provided express consent. You will always have the option to opt out of receiving direct marketing from us at any time.

Quality of Information

We will take reasonable steps to ensure that the information we collect, use, or disclose is accurate, complete, and up-to-date.

Security of Information

We take the protection of your information seriously and will take reasonable steps to safeguard it from misuse, loss, unauthorised access, modification, or disclosure.

We will also take reasonable steps to destroy or permanently de-identify personal information if it is no longer required for the purposes for which it was collected.

Openness

This Privacy Policy is available to anyone who requests it.

On request, we will take reasonable steps to inform you of the types of personal information we hold about you, the purposes for which we collect it, and how it is collected, held, used, and disclosed.

Access to Information

You have the right to access any personal record we hold about you free of charge.

Requests for access may be made in writing by letter or email. We are also happy to assist you in making such a request if required.

Correction of Information

If you believe that the personal information we hold about you is not accurate, complete, or up-to-date, you may request that we correct it.

We will take reasonable steps to update or correct any inaccurate, incomplete, irrelevant, or misleading information as soon as we become aware of it.

Complaints Concerning Information

If you wish to make a complaint about how we handle your personal information, you may do so in person, by phone, by email, or in writing.

Complaints will be referred to the appropriate staff member at Kate’s Connections for resolution in accordance with our complaint management policy. A copy of this policy is available upon request.

Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a complaint, please contact us:

Kate’s Connections
🌐 www.katesconnections.com.au
✉️  support@katesconnections.com.au
📞 0409 061 923